Frequently asked questions
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WHERE CAN I FIND GLORIOSA?

You can find and order your original GLORIOSA pieces exclusively through our official website: www.shopgloriosa.com. This is the only verified and trusted source for our online boutique.

If you’re unsure about a product, please contact us info@shopgloriosa.com before making a purchase.
HOW TO MAINTAIN GLORIOSA PIECES?

At GLORIOSA, we believe in preserving the craftsmanship and quality of each piece. Hand wash only in cold water, using a gentle wool detergent. Dry flat on a clean towel. Do not use a washing machine or dryer.

Take care of them, and they will last for many seasons :)
HOW IS GLORIOSA PRACTICING SUSTAINABILITY?

At GLORIOSA, we are committed to sustainability standards throughout our production process. 

We primarily work with talented artisans and maintain a limited number of intermediaries, ensuring a more direct and transparent approach. All of our pieces are made to order, with the aim of minimizing waste and promoting mindful, responsible production.
WHAT PACKAGING WILL MY PIECE ARRIVE IN?

Your piece will arrive beautifully packed in our custom GLORIOSA packaging. Every order is prepared with care and finished with a handwritten note, because your experience matters as much as the piece itself.

If you're purchasing for a special occasion, kindly send us an email to make your request.
WHEN WILL MY ORDER BE SENT?

Each GLORIOSA piece is MADE TO ORDER. Items with more elaborate details or crochet work are shipped within 2 a 5 weeks, depending on complexity and order volume.

If you have a special occasion and need your piece sooner, please email us at info@shopgloriosa.com, and we’ll do our best to prioritize your order.

We are not responsible for any delays with carrier transit times.
IF I AM AN INTERNATIONAL BUYER DO I HAVE TO PAY FOR DUTIES & TAXES?

Taxes and import duties are NOT included in the product or shipping prices. GLORIOSA is not responsible for collecting, processing, or paying these international fees. 

We kindly invite you to consult our Shipping & Delivery page or contact us via email info@shopgloriosa.com.
TO WHICH COUNTRIES ARE YOU SHIPPING?

We ship globally. For more information on which countries we do not deliver to, please contact info@shopgloriosa.com.
WHICH PAYMENT METHODS DO YOU ACCEPT? 

We accept all major credit cards (including American Express, Discover, MasterCard, and Visa) as well as PayPal and Apple Pay.
WHEN WILL THE PAYMENT BE PROCESSED ON MY CREDIT CARD?

Your credit card will be charged as soon as your order is processed.
WHY WAS MY PAYMENT REFUSED?

If your payment is declined or cancelled, please reach out to your bank for assistance.
WHERE CAN I FIND MY INVOICE?

You can access your invoice through your account by visiting the 'Order History' section. If you placed your order as a guest, your invoice will be emailed to you along with your order confirmation.
WHY WAS MY ORDER CANCELLED?

As a handmade brand, we have a limited quantity of pieces available. To ensure fair access to our products, our system may cancel orders placed rapidly or by customers creating multiple accounts, which is a violation of our Terms of Service. 

We are committed to protecting our customers and maintaining the integrity of our brand by following strict guidelines. Please review our Terms of Service for more information.
CAN I CANCEL OR CHANGE AN ORDER?

Orders are processed as soon as the purchase is completed. Once payment is confirmed, we are unable to cancel, modify, or make any changes to the order.
WHAT IS YOUR RETURN POLICY?

For any inquiries regarding the return of your item, we kindly invite you to consult our Returns page or contact us via email at info@shopgloriosa.com.
HOW CAN I GET A GLORIOSA DISCOUNT?

Creating a GLORIOSA profile is free, and you’ll be the first to know about exclusive offers, launches, and special discounts. Please note that only discount codes provided directly by GLORIOSA are valid.
Codes from third-party sources are not accepted and will not work for orders placed on our website.
HOW LONG DO THE DISCOUNTS LAST?

Each discount will be available for 48 hours only. After this period, the offer will expire.
HOW CAN I CONTACT THE GLORIOSA TEAM?

As we’re a small, growing team, we’ll do our best to reply to all inquiries as quickly as possible. Please feel free to email us: info@shopgloriosa.com.

We strive to respond to all inquiries within 48 hours. However, please note that response times may be longer during holidays, special or new product launches.